Please keep in mind that if your our accusations and/or demands against the affected casino operator are not justified enough and/or not supported with the relevant evidence to prove the validity of your statements and claims, your case will be rejected. Providing all the relevant facts, details and evidence concerning your complaint are essential for the AskGamblers Complaints Team to be able to conduct adequate review and offer a fair and justified solution for your dispute.
Currently, there isn’t a limitation regarding the number of files you can attach to your complaints, however the size of the attachments should not be more than 5 MB.
Supported file formats - png, jpg, jpeg, gif, doc, docx, xls, xlsx and pdf.
Kindly notice that AGCCS is a public service, which means that it is your own responsibility to either mask all sensitive personal information which might be contained within the attachments OR simply mark these as private during the submission phase. Once marked as private, your attachments will only be visible to you, the AskGamblers Complaints Team and the appointed casino representative handling your complaint.