Can a complaint be reopened after it is rejected or closed as unresolved?

Please keep in mind that as per the AGCCS Guidelines and Terms which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. And while we are doing everything within our powers to help you get your problem resolved as fast as possible, AskGamblers Complaints Team maintains zero tolerance towards players who are not interested in providing the necessary level of cooperation.

Still, if you believe this is not the case, feel free to send us an email containing enough details and facts why you failed to update on a previous complaint and asking for a second chance. AskGamblers Complaints Team will review your request and make a decision whether you will be granted with a second chance or not. Keep in mind that such a decision will be final.